FAQs

Q：When will I get my email replied?

A：Our customer service will try our best to reply your emails within 24 hours on business day.And we also offer live chat online. If it is an urgent order, you can give us a phone call.

Q：Can I pay extra money to ship the orders overnight?

A：All the international delivery company can not make overnight shipping happen so far. So please order a few days earlier before your big event comes.

Q: Can I get assistance with sizing or product information?

A: Absolutely! For any questions related to product sizing or details, feel free to contact our customer service team. We are more than happy to assist.

Q：When can I except my shipment?

A：The warehouse workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.

Q: How do I place an order?

A: To place an order, follow these steps:

Browse our website and select the items you wish to purchase.

Add the selected items to your cart and proceed to checkout.

Enter your shipping and payment information.

Review your order details, then click “Place Order” to finalize your purchase.

Q: What is your return policy?

A: For detailed information, please refer to our Refund Policy. In general, we accept returns and exchanges within 7 days of receipt for items in their original, unused condition. Please note that customized items may be non-returnable unless defective or damaged.

Q：Why was my payment declined?

A：Check the information you filled in while paying.

B：Check whether there is enough money in your card.

C：Cards with low credits will be declined.

D：Using wrong card which we can not accept.

Q: Are import duties required?

A: Import duty policies vary by country. Buyers are responsible for any applicable duties and taxes. We recommend consulting your local customs office before purchasing.

Q: What should I do if my package is delayed?

A: If your package has not arrived by the expected delivery date, please contact our customer service team for assistance.

Q: What payment methods do we accept?

A: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and bank transfer.